Shipping, Delivery & Refund Policy

We employ professional carriers. Nevertheless, accidents can happen and so we ask that you check your order is correct before signing your delivery note.

The Cupcake Company delivery service runs between Monday to Sunday  between the hours of 10 am and 10 pm.

All the products will be delivered on the same day or at the Date and Time of your choosing at checkout.

We deliver to most places in Chennai & Bangalore only but please check to make sure your address is covered. Our delivery charges are listed at checkout based on the distance.

In the unlikely case that your pin code is not covered please do contact us @ admin@thecupcakecompany.com

In the unlikely event that you find that your order is incorrect, incomplete or damaged on delivery
please notify our Customer Services Team immediately on Chennai - 9176808806 / Bangalore - 9900515355.
In order to claim a credit or refund please retain your order for inspection or send photo evidence alongside proof of purchase to admin@thecupcakecompany.com. The refund will be processed within 24 hrs of the verification and will be sent to the payment method you used at checkout.